Information We Collect

We collect information that you provide directly to us, such as when you create an account, make a purchase, sign up for our newsletter, participate in a survey, or contact our customer service. This information may include:

• Personal identifiers such as your name, email address, postal address, phone number, and payment information
• Account credentials such as your username and password
• Order history and purchase information
• Communications you send to us, including customer service inquiries and product reviews
• Survey responses and feedback about our products

Additionally, we automatically collect certain information about your device and how you interact with our website, including:

• Device information such as your IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on pages, links clicked, and products viewed
• Location information, which may be derived from your IP address
• Referring websites and search terms used to find our site

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Provide customer support and respond to your inquiries
• Communicate with you about products, services, promotions, events, and other news related to GreenNest Home
• Personalize your experience on our website and tailor product recommendations to your preferences
• Improve our website, products, and services
• Detect and prevent fraud, unauthorized access, and other potentially illegal activities
• Comply with legal obligations and enforce our terms and policies

How We Share Your Information

We may share your personal information with:

• Service providers who perform services on our behalf, such as payment processing, shipping, customer service, and marketing
• Business partners with whom we jointly offer products or services
• Law enforcement or other authorities if required by law or to protect our rights
• Third parties in connection with a business transaction, such as a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their own marketing purposes.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. These technologies allow us to remember your preferences, understand how you use our site, and improve our services.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information in certain circumstances
• Restriction of processing or objection to certain processing activities
• Data portability, allowing you to obtain a copy of your data in a structured, machine-readable format
• Withdrawal of consent at any time, where processing is based on consent

To exercise these rights or for any privacy-related questions, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. Whenever we transfer your information across borders, we take appropriate safeguards to ensure that your information receives adequate protection.

Children's Privacy

Our website is not directed to children under 16 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and changing the effective date at the top of this policy.